We specialize in Herschel & Fjallraven &Jansport & Anello Backpacks Sales. We devote ourselves in providing you quality products with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.
1. The customer who isn't satisfied with our products, please contact us within 48 hours to make application of "return or exchange" since you sign for your goods. Overdue, this item is not available.
2. There won't be any restocking fee charged for exchange, but clients may have to bear the shipping fee. we do not refund the price difference if you exchanged lower priced products. For refund cases, the shipping fee and restocking fee will be deducted from your refund. But if it is our fault, you get full refund. After your exchange or return request has been confirmed, the return address will be given to you to send back the items.
3. Please email us with pictures of the goods that you intend to return or exchange for our reference.
4. In order to make sure that we are able to receive your returned package, please be sure to contact us before sending it back. We have every right to refuse to sign for the package if you send it back without our permission! Otherwise, you will be responsible for all the losses arising there from.
5. If customers can follow the above items, please contact us.
We can cancel the order for you free of charge if you contact us in time after your purchase.
1. For instock orders, please contact us within 8 hours the minute you finish the payment.
2. For custom orders, please contact us within 24 hours the minute you finish the payment.
3. Please click contact us at the bottom of our website, choose the department you require and submit your information there, we will write back to you at the first time as soon as we receive your e-mail. Overdue, a handling fee will be charged.
4. Orders can't be canceled once the parcels are dispatched
Returned items are subject to verification of error by our QC team. Reimburse will be issued to your original account upon we well have your return. Usually, it takes 7 working days. please check your account by then. Sometimes there might be a delay in the refund to be processed. Please bear in mind that this is because we usually handle returns twice a week. Your understanding will be appreciated!